CD-Roms

 Guarantees
 
Peace of Mind Guarantee

All items are guaranteed for 14 days after purchase by Ossafreelance OsteoLab Supplies. At any time during this period, should your items not meet your requirements or are found to be faulty, you may return your item to us for a full refund or exchange.

To return an item, please email us info@ossafreelance.co.uk or fax 07005 801 201. Please include your order reference number in all communications. You will then be contacted with instructions on how to return your item. Items should be returned in their original state and with their original packaging. Please ensure that items are sent via recorded delivery as we are unable to accept responsibility for items lost in transit. Once the item has been returned, your refund or exchange will be issued as requested.
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Warranties

In addition to your guarantee, all items are covered by the manufacturer's warranty. The time of warranty depends upon the individual manufacturer:

  • 3B Scientific products are covered for up to 3 years
  • GPM products are covered for up to 6 months
  • Moore & Wright products are covered for up to 1 year

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Security and Privacy

We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, information on ordering with us and assurances about credit and debit details.

Our policy

This privacy information was last updated on 9th February 2009. We are committed to protecting the information we collect from you, which we use to enhance your experience of using OsteoLab Supplies and to provide you with the services you request from us.

We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site. When you buy goods and services from us we record your details to ensure that we can for example:

  • be certain that any orders you have placed can be processed to completion
  • deal with any financial queries.


This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions. This data is retained for the period covered by the guarantees of the item purchased.

Ordering online

Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so. We use Paypal.com as our third party processor of credit card payments. Paypal.com has been issued with a Secure Server Digital Certificate by the online Certification Authority, VeriSign, and has been authorised to display the VeriSign Authentic Site Seal. OsteoLab Supplies do not receive or retain any credit/debit card details at any time.

Cookies

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site.

The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly.

If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.)

For independent information about cookies visit www.aboutcookies.org

Ossafreelance.co.uk is not responsible for the content of external Internet sites.

Verisign authentification

The VeriSign Digital ID is an electronic licence credential for online business. It confirms that Paypal.com is a legitimate web site which establishes an encrypted communication channel protecting the information you send when submitting details for payment in the Shop. For more information about VeriSign Digital Authentication services and online security guarantees, visit the VeriSign web site at www. verisign.com

Credit and Debit security assurance

At OsteoLab Supplies you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of purchases made with us.

By using Paypal for transactions, we ensure that anypersonal information (including card details, name and address) is encrypted. This means that your information is protected by a unique key or code as it travels over the Internet.

In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. If your issuer does pass on any of the £50 then OsteoLab Supplies will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at OsteoLab Supplies.

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.



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EMAIL
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info@ossafreelance.co.uk
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FAX
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07005 801 201
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